You cannot answer the phone with your hands in a boiler. Nora can.
The cruel maths of trade work: you miss calls exactly when you are earning, under a sink or up a ladder. Every missed call is someone with a problem, and they will not wait. They call the next number. Nora answers every call in seconds, books the job and makes sure emergencies jump the queue.
Urgent jobs get priority
A burst pipe is not the same as a planned bathroom refit. Nora listens for urgency, no heating in winter, water where it should not be, total power loss, and treats those callers as priority. Routine work gets booked into your normal availability. For example, a Sunday morning caller with water coming through the ceiling gets your emergency attention, not a voicemail.
Quotes without the guesswork
She quotes your standard call-out fees and hourly rates, exactly as you set them at setup. For jobs that need your eyes before pricing, she takes the caller's details and arranges for you to call back with a quote. She never invents a price.
Booked while you work
Nora books jobs directly into your calendar around the work you already have. The caller gets a confirmed slot. You get a written summary of every call, so between jobs you can scan what came in and plan the week. No more playing phone tag from a van.
Simple, honest pricing
400 euro one-time setup. 250 euro per month on a monthly contract, or 2,500 euro per year on a yearly contract. Call charges are passed through at cost and itemised. One saved job a month typically covers the whole fee. Full details on the pricing page, or read how small businesses handle after-hours calls.
Frequently asked questions
How does an answering service work for tradespeople?
Nora answers your business calls while you are on a job. She qualifies the caller, works out what they need, books the job into your calendar and takes details for quotes. Urgent callers, like a burst pipe, get priority. You get a written summary of every call.
Can she tell the difference between urgent and routine jobs?
Yes. She listens for signs of urgency, such as no heating in winter or water leaking, and treats those callers as priority. Routine work like a planned bathroom refit gets booked into normal availability.
What about quotes? Can she price a job?
She quotes your standard call-out fees and rates, which you set at setup. For anything that needs your eyes on it, she takes the caller's details and arranges for you to call back with a quote. She never guesses at prices.
How much does it cost for a trades business?
400 euro one-time setup, then 250 euro per month on a monthly contract or 2,500 euro per year on a yearly contract. Call charges are passed through at cost and itemised on your invoice. One saved job a month typically covers it.